FortuneCity

If you have forgotten your password and would like to access our Forgotten Password program, please click here. To retrieve your password, you will need to enter either an Account Name or Domain and your Account Owner email address. The Account Owner email address will receive an email with a link to update the password.

If you entered an answer to the secret question at the time your account was created, you will be prompted to enter the answer to the secret question. If you answer the question correctly, you can then change your password.

If the Account Owner email address is no longer valid, you will not receive the email to change your password. In this instance, we will need proof of ownership before we can provide you access to your account. This is to prevent unauthorized persons from making changes to, or even stealing, your domain.

1. Photo identification of the person listed as the Registrant of the domain.
   Plus, if the domain is owned by a business, at least one of the items below:
2. A signed and notarized request on Company Letterhead
3. A copy of your company's Business License.

Scan your photo id or business license and send in as an attachment to this email or fax your proof of ownership to us at (360) 397-8707.

When faxing this documentation please mark your fax:
Attention: Forgotten Password

Please Include: Your domain name and an email address of where you would like the Account Information to be sent.

1. Login to your account
2. Click on the Manage Domains tab
3. In the dropdown menu choose "Renew these domains"
4. Check domains that you would like to renew
5. Click "Manage Domains"
6. Select the number of years you would like to renew your domains
7. Click the Continue button to proceed checking out.

It may take up to 72 hours for a domain to start working after updating nameservers.

Please Check the following:

1. Ensure nameservers updated correctly by logging into your account and verifying the nameservers entered previously are present. If the nameservers are not present, enter them again.
2. Ensure there is authority for your domain on your web host's nameservers. If you have updated your nameservers and your website is not working after 72 hours, it is possible your web host did not create records on their nameservers for your domain. Your domain must be made authoritative on your web host's nameservers for the domain to resolve properly.

To verify that your domain has authority, you can do a DIG Command:
To obtain a DIG on a domain, please go to http://us.mirror.menandmice.com/cgi-bin/DoDig or http://www.dnsstuff.com

The following is an example of DIG output:

Root Zone Dig
; <<>> DiG 8.1 <<>> any FORTUNECITY.COM
;; res options: init recurs defnam dnsrch
;; got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 0
;; QUERY SECTION:
;; FORTUNECITY.COM, type = ANY, class = IN

;; ANSWER SECTION:
FORTUNECITY.COM.<--domain 2d23h59m54s IN NS NS2.FORTUNECITY.COM. <--nameserver
FORTUNECITY.COM. 2d23h59m54s IN NS NS1.DOTSTERHOST.COM.

;; AUTHORITY SECTION:
<--If this section shows "0", ask your ISP to update the zone file--> FORTUNECITY.COM. 2d23h59m54s IN NS NS1.FORTUNECITY.COM.
FORTUNECITY.COM. 2d23h59m54s IN NS NS2.DOTSTERHOST.COM.

;; Total query time: 1 msec
;; FROM: wizbot.fortunecity.com to SERVER: default -- 216.34.69.86
;; WHEN: Sat Aug 3 06:31:52 2002


Note: In order for your domain name(s) to be accessible on the Internet, your web host must add a zone file entry on their nameservers for your domain name. Unfortunately, we are not able to help if the authority equals zero (0). To resolve this issue, you must contact your web host.

URL Forwarding allows traffic to redirect from one domain to another. This is a great option if you have a web site with a long URL, or one that is difficult to remember. Set up URL Forwarding to forward your domain to any URL or IP address.

To order URL Forwarding for a domain, please use the following instructions:

1. Log into your account
2. Click on the Manage Domains tab
3. Select the checkboxes next to the domain(s) you wish to add URL Forwarding to
4. Under the heading, Step 1: Select Domain Management Task, select Add services to selected domains from the drop down menu
5. Click Manage Domains
6. To add the service to your cart, click on the Domain Tools Bundle — FREE
7. Click Continue
8. Review the Registration Agreement and check the box to accept
9. Click Complete Order

Masked (or stealth) URL Forwarding: The true URL of the web site does not appear in the address bar of the browser; the domain name being forwarded appears in its place. Masked URL Forwarding also allows for control of the title located at the top of the browser window.

Unmasked (or standard) URL Forwarding: The true URL of the web site will appear in the address bar of the browser.

1. Log into your account
2. Click on the Hosting & Services tab
3. Click the Manage Services link next to the domain which has the URL Forwarding service
4. Under the Other Services heading, click on the Manage link next to URL Forwarding

Options and Configurations

Destination — Enter the destination URL or IP address here; this is where the domain will forward. Important: The complete address of the destination, including the "http://www", is required when entering the address in the destination box.

Title — Located at the top left of your browser when the page is viewed -- is the most important factor in how your pages are indexed by search engines.

Meta Keywords — Meta keywords are used by search engines to help locate your website in a search.

Meta Description — Provides information about the content of your website to search engines.

Welcome Text — Welcome text is only used if you are using a Welcome/Under Construction page. You may put a note in the welcome text to tell users your site will be up shortly, or any other message you wish to convey. Please note: Welcome text is typically only used if you do not have a domain you are forwarding.

Disable Forwarding — Disable forwarding is only used if you are using services such as DNS Management.

Use Welcome Page — Only select Use Welcome Page if you are using an Under Construction page because your domain is not ready to forward. If you select this box, your domain will not forward.

Pass Subdirectories - If your destination URL has subdirectories, this option will allow the entire address of the forwarded URL, plus the subdirectory, to view correctly in the address bar. For example, if you are forwarding fortunecity.com to the URL http://www.domain.com/examplesub, the address bar in your browser will show the forwarded address: http://www.fortunecity.com/examplesub. Hence, the complete URL address, including the subdirectory “/examplesub”, is shown.

You may also forward subdomains. If you wish to forward a subdomain(s), enter the hostname and click the "Add Subdomain" button. This will allow you to add the same options from above.

NOTE: In order for URL forwarding to work, you must use the following nameservers:

NS1.NAMERESOLVE.COM
NS2.NAMERESOLVE.COM
NS3.NAMERESOLVE.COM
NS4.NAMERESOLVE.COM

DNS Management allows those running a web server to create and manage DNS records for their domain(s) using our nameservers. Using our web-based control panel, you may create and manage A, MX, NS, and CNAME records.

Alias Record: A unique Alias Record should be created for each physical host in your domain that you want to address using a DNS name; an example is mycomputer.fortunecity.com. Enter a hostname (e.g. www.domain.com) for your computer and the IP address (e.g. 215.16.45.2) of a computer you want the name to point toward. Note: An Alias is the same as a BIND "A" Record. You may add multiple Aliases with the same hostname but different IP's to provide system redundancy if you have multiple computers providing the same services.

NS Record: A Nameserver Record specifies a host to act as a nameserver for a domain. When first logging into the DNS Management console our nameservers are set to act as the nameserver for your domain(s). The records for our nameservers appear in red in the Management Console. The hostname of a nameserver must be an Alias Record; do not use a CNAME.

MX Record: A Mailserver Record (MX) specifies a host to receive mail for your domain. The hostname of a mail server must be an Alias Record; do not use a CNAME.

CNAME Record: A CNAME Record creates an alias from one fully qualified domain name to another fully qualified domain name. For example, if you wish to have the address ftp.domain.com point to webserver.domain.com you may create the CNAME record ftp.domain.com to point to webserver.fortunecity.com. CNAMEs allow you to refer to domain names without having to worry about the actual IP address.

If you wish to use your nameservers with our FortuneCity nameservers, you must ensure that the exact same DNS Records are used in the DNS Management Console and on your personal nameserver. At times, even when the records are exactly the same, we can’t guarantee that it will always work. DNS servers are queried by a Round Robin. If you experience intermittent downtime, it most likely is querying a nameserver that resolves correctly and then one that is corrupted. If you remove the additional nameservers and just use the FortuneCity nameservers, your website should begin to resolve properly.

If you are using the FREE FortuneCity Services such as URL Forwarding, Email Forwarding, or DNS Management, please use the following nameservers:

ns1.nameresolve.com
ns2.nameresolve.com
ns3.nameresolve.com
ns4.nameresolve.com

If you have purchased the FortuneCity Web Hosting, please use the following nameservers:

ns1.dotsterhost.com
ns2.dotsterhost.com
ns3.dotsterhost.com


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