FortuneCity

Support Center

General FAQ's

What is FortuneCity?

FortuneCity is a top provider of free webspace and affordable, reliable ad-free web hosting and dedicated hosting services. We also provide domain name hosting and web and email redirection services. FortuneCity is the best place to host your personal or small business website.

How do I get an address on the web or a URL?

FortuneCity offers several ways for you to get a web address or URL. Please click here or on the SIGN UP NOW button above to check out our affordable ad-free hosting plans. If you select the ad-supported free hosting plan, you will be brought to the Join page. Here you must enter a username of your choice, as well as a valid email address. After submitting your information, you'll soon receive an email from FortuneCity confirming the email address you provided. You will be asked to click on a link in the email where you can complete your registration. You may also sign up to receive any informational, entertainment and/or promotional updates you would like. Once this is complete, you're ready to log in to your Page Manager where you'll find information on our page building tool, FileManager, as well as how to upload pages to the web.

What is my web address or URL on FortuneCity's free hosting service?

If you signed up for FortuneCity's free hosting service as newuser, your web address or URL would be http://members.fortunecity.com/newuser. This URL is also displayed at the top of your File Manager.

Are there guidelines as to what I can and can't put on my home page or site using FortuneCity's free hosting service?

Yes. Please click here to read them.

Are there limitations on how I may use the free web space you provide?

You may not use the free web space we provide for storage purposes (i.e., graphics, sound or any other non-HTML files) only.

Can I change my username?

No. Your unique username is what is used to recognize which URL is yours. If you change your username you will no longer be able to update your page.

Can I change my password?

Unfortunately passwords are permanent and cannot be modified. We apologize for any inconvenience.

I have forgotten my username, what do I do?

Paid Hosting

Please visit this page to retrieve your password, once logged in you can change your password in your account settings.

Free Hosting

Simply enter the email address you registered with and we will email your username and password to that email address. The email address MUST be the same one you registered with or we will not be able to locate your information in our database. Once you are logged into your account you may change your password.

Enter your email address:

I have forgotten my password, what do I do?

Paid Hosting

Please visit this page to retrieve your password, once logged in you can change your password in your account settings.

Free Hosting

Simply enter the email address you registered with and we will email your username and password to that email address. The email address MUST be the same one you registered with or we will not be able to locate your information in our database. Once you are logged into your account you may change your password.

Enter your email address:

Can I change the email address under which I joined?

Unfortunately we are unable to modify the email address associated with your account. We apologize for any inconvenience.

I have forgotten my password and username, and I don't have access to the email address I used to join. What can I do?

Unfortunately there is no way to retrieve your information if you no longer use your email address that you registered with. We advise that you save all of the information from your page and get a new address.

Need Help Designing Your Website?

Take a look at our website design services!

Technical FAQ's

I can write HTML. How can I create my own pages?

You can create your own pages with File Manager by clicking on the "Create HTML File" button, and either typing your HTML or cutting and pasting your HTML into the CREATE HTML FILE tool. You can also create your pages in a text editor or HTML editor and upload them through File Manager or via an FTP program. FTP instructions are available on our support page.

Why should my first page be called index.html?

You need to name your main page "index.html" for it to link from the URL you were given. You can do this through the File Manager or an FTP program.

How do I edit my web page?

You can edit your pages by selecting them in File Manager and clicking the "Edit File" button.

Can I have multiple pages within my site?

Yes. You can create pages offline and upload them via FTP, or create new pages using File Manager.

Can I have subdirectories?

Yes you can, you can create them both with FTP and the File Manager.

Can I delete or rename files that I have uploaded?

Yes, you can do this using the File Manager. Click on the checkbox next to your file, and click on the relevant button to either delete or rename your file.

How much space do I have for the pages and graphics?

Log into your account by clicking here and you will be brought to your File Manager. The amount of web space you have used and the amount still available will be displayed at the top of the page.

Can I use FTP to upload files and graphics onto the server?

Yes. You may use the following instructions to use FTP to transfer your files onto our server:

If you already have an FTP program, you must enter the following information:

HOSTNAME: ftp.fortunecity.com
USERNAME/ID: Your FortuneCity USERNAME
PASSWORD: Your FortuneCity PASSWORD

You will be dropped directly into your folder, where you can upload, download, delete and rename your files. You can also create subdirectories.

You may also enter the following URL in the location bar:

ftp://username:[email protected]

For example, if your account information is:

USERNAME: fortunecity1
PASSWORD: abc123

Then you would type the following URL into the location bar:

ftp://fortunecity1:[email protected]

Why do I get the page "I'm afraid the page you are looking for no longer exists on this server" when I go to my URL?

Usually because it isn't named "index.html". Please read the FAQ above.

When I upload changes to my pages, the changes don't appear until I start my browser again. Why?

Most browsers use a process called "caching" to store recently visited pages (and their component files) on your hard drive. Caching web pages is actually quite useful as it speeds up web access a great deal. So, if you visit a particular page twice in the same session, your browser will most likely pull it from cache (on your hard drive) rather than from the web server. If the page has changed since you first viewed it, you won't see the changes.

What you need to do is press the Reload/Refresh button to see the page change; in some cases, you may also need to first empty the disk cache, then hit Reload/Refresh.

If you're using Internet Explorer, select:
Tools>Internet Options>Delete Files

If you're using Netscape Navigator, select:
Edit>Preferences>Advanced>Cache>Clear Memory Cache or Clear Disk Cache

These steps should erase the old version on your hard drive and force the browser to pull the new version from the web server.

More than one person uses my computer and uses FortuneCity's free hosting service, but we are having problems with the service. Why?

When you log in to FortuneCity, your browser will "remember" the login information you enter; this is so that you will not have to keep typing in your username and password every time you access the File Manager. When two or more people use the same computer to edit their home pages, however, there will be problems accessing the second account as the browser is retaining the information for the first account.

To get around this, simply quit and restart your browser; this will allow FortuneCity to request a new username and password, thereby allowing multiple users to access their accounts from one machine.

HTML FAQ's

  • How can I learn to write HTML?
    Learning HTML is fairly simple. A good way to start is to check out some of these sites: For a full list of HTML tutorials try:
  • Where can I download a HTML application to help me create my web pages offline?

    There are lots of HTML tools, many of which can be downloaded for free. For a complete list of HTML tools, try Yahoo:

  • How do I link to another page in my site?

    To create a link to another page type in the code and substitute the page's URL and name as indicated:

    <a href="http://pageURL/pageName.html">.
  • Can I password protect my site?

    Password protected sites are not allowed at FortuneCity.

  • My links don't work. Why?

    FortuneCity's systems are case-sensitive and generally requires files to end in ".html". So what does that mean to you? That means that if your link goes to "MyNewPage.html" and your file or page is called "mynewpage.html" it won't get there. Don't be mislead if such a link appears to work fine on your computer — it won't when it's uploaded to FortuneCity. The best practice is to use lower case names for all files so you don't get confused.

    The other thing that will cause trouble is using illegal characters in your file names. Use only alphanumeric characters (a-z & 0-9), underscore "_", full stops ".", and dash "-".

    Characters such as spaces " ", ampersands "&", parentheses "()", and slashes "\/" are not allowed.

  • Why don't my pictures show up?

    A common source of missing graphics is the name of the graphic file itself. Remember: file names on FortuneCity are case-sensitive.

  • Why am I seeing a FortuneCity logo instead of my image on my pages?

    You might have noticed that some images are not loading correctly within your web site. They display as a FortuneCity default image with our logo and URL. This is because you do not have cookies enabled within your browsers. You must enable cookies in your browser for your web pages to load properly in your browser.

    We've implemented a new use of cookies. We DO NOT use these cookies for tracking behavioral web use. The cookie is used to eliminate warez and cracks, increase our available bandwidth, and diminish misuses of our free web space. We have found our bandwidth double after implementing this technology and have seen an increase in the loading speed of member sites such as yours.

    We feel it is a clever way to use a technology that was originally developed for a different function. We have found that the majority of web surfers have cookies enabled within their browsers and therefore decided on this approach to the problem. In no way do these cookies compromise the privacy of any web surfer or you, the web site builder.

    To enable cookies, please follow these general directions:

    Internet Explorer
    1. Select Tools > Internet Options
    2. Select the "Security" tab on the top
    3. Use the slider to make your security setting "Medium" or lower (High disables cookies)
    4. Select OK
    Netscape Navigator
    1. Select Edit > Preferences
    2. Select Advanced
    3. Select either "accept all cookies" or "accept only cookies that get sent back to the originating server"
    4. Select OK
  • Need Help Designing Your Website?

Uploading FAQ's

  • Can I upload my own jpegs and gifs?

    Yes, once you have secured a web address you can upload graphics using the File Manager, or an FTP program.

  • Can I upload multiple pages and graphics?

    Yes, once you have secured a web address you can upload multiple pages and graphics using the File Manager, or an FTP program.

  • Why doesn't the File Manager work for me?

    The File Manager includes javascript. This means that people who are using much older browsers or computers may have trouble with the File Manager. WebTV users will also have difficulty. If you can, we recommend that you upgrade your browser to a javascript-capable version of Netscape or Internet Explorer.

  • How do I create or open subdirectories?

    You can create new subdirectories and upload to them using an FTP program, or you can use File Manager. To create a new subdirectory with File Manager, log into File Manager and click the "Create Directory" button. To open a subdirectory, select the subdirectory you wish to open and click the "Open" button next to the subdirectory's name. You can then edit, add, and view files in the subdirectory.

  • Why is there a 1mb file size limit?

    This is in place to prevent people from uploading warez to the FC server.

  • How do I use FTP to transfer my files?

    First of all you need an FTP program such as Cute_FTP. If you do not have one you can get one for free from Shareware.com.

    If you already have an FTP program, you must enter the information below:
    HOSTNAME — ftp.fortunecity.com
    USERNAME/ID — your FortuneCity USERNAME
    PASSWORD — your FortuneCity PASSWORD
    You will be dropped directly into your folder, where you can upload, download, delete and rename your files. You can also create subdirectories.

    If you do not have an FTP application, you can FTP using Netscape 2.0 or above. To do this enter the following URL in the location bar:

    ftp://username:[email protected]

    For example, if your account information is:
    USERNAME — cyberdude
    PASSWORD — abc123

    Then you would type the following URL into the location bar:
    ftp://cyberdude:[email protected]

    To upload files, simply drag them into the Netscape window and they will upload automatically.